Frequently Asked Questions
Everything you need to know about shopping with DAY Birger et Mikkelsen.
What is your shipping policy and delivery timeline?
We offer worldwide shipping with standard delivery typically taking 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
How can I return an item if it doesn't fit?
We offer a 14-day return policy from the date you receive your package. Items must be in their original condition with all tags attached. Please use the prepaid return label included in your parcel or contact our support team to generate one.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my DAY Birger et Mikkelsen garments?
To ensure the longevity of our high-quality fabrics, we recommend following the specific care instructions on the internal garment label. Many of our silk and wool pieces require dry cleaning or delicate hand washing.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our customer service team immediately for assistance.
Do you offer a size guide for your collections?
Yes, a detailed size guide is available on every product page to help you find the perfect fit. Our collections generally follow standard European sizing, but specific measurements are provided for each garment.